Privacy Policy
Last Updated:
March 9, 2026
Cooky Privacy Policy
OUR COMMITMENT TO PRIVACY
This Privacy Policy outlines the commitment of Cooky (Cooky, “we”, “our”, or “us”) to protecting the privacy of personal information.
In this Privacy Policy, “you” refers to any individual whose personal information we collect.
This Privacy Policy applies to:
our website
our mobile applications
any services provided through our platform (collectively, the “Service”)
This Privacy Policy applies to users located in all countries in which we operate.
We are an Australian business and comply with applicable privacy laws, including the Australian Privacy Act 1988 (Privacy Act) and other relevant privacy and data protection laws in jurisdictions where our services are available.
OUR PRIVACY POLICY
This Privacy Policy explains how we collect, use, store, and disclose personal information.
By registering for, accessing, or using our Service, or by providing personal information to us, you agree to the terms of this Privacy Policy.
If you do not agree with this Privacy Policy, you should not use the Service.
By agreeing to this Privacy Policy, you consent to the collection, use, storage, and disclosure of your personal information as described below.
THE PERSONAL INFORMATION THAT WE COLLECT
We collect personal information in order to operate our Service, provide features and functionality, and communicate with our users.
We may also collect information where required by law.
Our Service is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children under 18.
The types of personal information we may collect include:
Identity and Contact Information
Name
Email address
Mailing address
Phone number
Account Information
Username and password
Authentication tokens for account access
Profile information you choose to provide
Transaction and Payment Information
Payment details used during transactions
Billing information
Transaction history with us
Payment card information is typically handled by third-party payment processors.
Usage and Interaction Information
Information about how you use our Service, including:
features used
interactions within the app
user preferences
account activity
Communications
Records of communications between you and us, including:
emails
messages
customer support requests
phone calls or chats
Device and Technical Information
When you use our Service, we may automatically collect:
device model and identifiers
operating system
browser type
IP address
network information
usage logs
Location Information
Your device’s approximate location may be collected to help deliver location-relevant services or improve platform functionality.
Preferences and Optional Information
You may voluntarily provide additional information such as:
preferences or interests
lifestyle or dietary preferences
product or service interests
feedback and survey responses
Other Information
Any other information that you choose to provide to us while using the Service or communicating with us.
You are not obligated to provide personal information. However, if certain information is not provided, some features of the Service may not function properly.
ONLINE SERVICES AND USAGE DATA
When you use our Service, certain information may be automatically collected.
This may include:
pages viewed
actions taken within the Service
features used
time spent on pages
referring websites or links
We may also collect:
device identifiers
browser information
IP address
server log data
This information helps us:
maintain and improve the Service
monitor system performance
analyze usage trends
detect potential security issues
COOKIES AND TRACKING TECHNOLOGIES
We may use cookies and similar technologies such as:
cookies
pixel tags
web beacons
local storage
analytics scripts
These technologies help us:
remember user preferences
understand user behaviour
improve performance and reliability
analyze traffic and engagement
You can configure your browser to refuse cookies. However, some parts of the Service may not function correctly without them.
ANALYTICS
We may use third-party analytics services (such as Google Analytics or similar tools) to help analyze how users interact with our Service.
These tools may collect information such as:
pages visited
session duration
device type
approximate location
Information collected by analytics providers is processed according to their own privacy policies.
SENSITIVE INFORMATION
Sensitive information includes information about:
health
racial or ethnic origin
religious beliefs
criminal history
We generally do not collect sensitive information.
If we need to collect sensitive information, we will only do so:
with your consent, or
where permitted or required by law.
USE OF PERSONAL INFORMATION
We may use your personal information to:
provide and operate the Service
create and manage user accounts
process transactions
provide customer support
respond to inquiries
communicate service updates
send notifications related to your account
improve our products and services
monitor and detect fraud or misuse
ensure compliance with our terms and applicable laws
conduct research and analytics
improve user experience and platform performance
provide personalized recommendations or content
deliver marketing communications where permitted
We do not sell your personal information to advertisers or third parties.
We may also use aggregated or de-identified information for research, analytics, or business development purposes.
DISCLOSURE OF PERSONAL INFORMATION
We may disclose your personal information to:
Service Providers
Third parties that assist in operating our Service, including:
hosting providers
payment processors
analytics providers
customer support platforms
infrastructure providers
Business Partners
Where necessary to provide certain services or promotions.
Legal Authorities
Government agencies, regulators, courts, or law enforcement where required by law.
Professional Advisors
Lawyers, accountants, auditors, and consultants assisting our business operations.
Business Transfers
If our business or assets are sold, transferred, or merged.
With Your Consent
Where you explicitly agree to the disclosure.
INTERNATIONAL DATA TRANSFERS
We operate internationally and may store or process personal information in countries outside your country of residence.
This may include Australia, the United States, or other countries where our service providers operate.
By using our Service, you consent to the transfer of your information to these jurisdictions.
We take reasonable steps to ensure that overseas recipients protect your information in accordance with applicable privacy laws.
SECURITY AND STORAGE
We take reasonable technical and organizational measures to protect personal information from:
unauthorized access
misuse
loss
alteration
disclosure
Security measures may include:
encrypted connections
secure servers
access controls
monitoring and logging systems
However, no system can guarantee complete security, and transmission of data over the internet carries inherent risks.
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.
MINORS
Our Service is not intended for individuals under the age of 18.
If we become aware that we have collected personal information from a minor without appropriate consent, we will take steps to delete that information.
Parents or guardians who believe their child has provided personal information may contact us.
ACCESS AND CORRECTION
You have the right to:
request access to your personal information
request corrections to inaccurate information
update your account details
To make a request, please contact us at:
hello@cheffyai.app
We will respond within a reasonable timeframe, typically within 30 days.
We may need to verify your identity before processing requests.
DELETION OF INFORMATION
Where possible, you may request that we delete your personal information through the app or by contacting hello@cheffyai.app.
Some information may need to be retained where required:
for legal obligations
for dispute resolution
to enforce agreements
for security or operational reasons.
LINKS TO THIRD-PARTY SITES
Our Service may contain links to third-party websites or services.
We are not responsible for the privacy practices of those websites. Users should review the privacy policies of third-party services before using them.
BUSINESS TRANSFERS
If Cooky is involved in a merger, acquisition, financing, or sale of company assets, personal information may be transferred as part of that transaction.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
If changes are made, the updated policy will be posted on our website or within the Service.
Significant changes may be communicated via email or in-app notification.
Continued use of the Service after updates indicates acceptance of the revised Privacy Policy.
CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
hello@cheffyai.app
2nd Cooky draft
Cooky Privacy Policy
Effective Date: [Insert Date]
Cooky (“Cooky”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Cooky mobile application, website, and related services (the “Service”).
By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use the Service.
Information We Collect
We may collect the following categories of information when you use our Service.
1. Account Information
When you create an account, we may collect:
Name
Email address
Username
Account credentials
Profile information you choose to provide
This information allows us to create and manage your account.
2. User Content and Preferences
You may voluntarily provide information while using the Service, including:
preferences
lifestyle or dietary preferences
food or ingredient interests
saved content or interactions within the app
feedback or survey responses
This information helps personalize your experience.
3. Device and Usage Information
When you access the Service, certain information may be automatically collected, including:
IP address
device type
operating system
app version
browser type
device identifiers
language settings
interaction with features in the app
This information helps us maintain the reliability and performance of the Service.
4. Analytics Data
We may collect analytics data about how users interact with the Service, such as:
features used
time spent in the app
navigation patterns
performance metrics
Analytics help us improve the app and develop new features.
5. Location Information
We may collect approximate location information derived from your device or IP address in order to:
improve service functionality
understand regional usage patterns
provide relevant features
We do not collect precise GPS location unless explicitly permitted by the user.
6. Communications
If you contact us, we may collect:
your contact information
the content of your message
records of our responses
This allows us to provide support and respond to inquiries.
How We Use Your Information
We may use the information we collect to:
provide and maintain the Service
create and manage user accounts
personalize the user experience
analyze usage and improve the platform
develop new features
provide customer support
communicate updates or important notices
detect fraud, abuse, or security issues
comply with legal obligations
We may also use aggregated or anonymized information for research, analytics, and product development.
Sharing of Information
We do not sell your personal information.
We may share information in the following circumstances:
Service Providers
We may share information with trusted third-party providers who help us operate the Service, such as:
hosting providers
infrastructure providers
analytics services
payment processors
customer support tools
These providers may access information only to perform services on our behalf.
Legal Requirements
We may disclose information if required to:
comply with legal obligations
respond to lawful requests from authorities
enforce our terms
protect the rights, safety, or property of Cooky or our users
Business Transfers
If Cooky is involved in a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.
Data Storage and Security
We implement reasonable technical and organizational safeguards designed to protect personal information.
These safeguards may include:
encrypted communications
access controls
secure infrastructure
monitoring systems
However, no method of transmission over the internet is completely secure.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
International Data Transfers
Your information may be processed or stored in countries outside your country of residence.
By using the Service, you consent to such transfers.
We take reasonable measures to ensure that personal information remains protected under applicable privacy laws.
Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
access the personal information we hold about you
request correction of inaccurate information
request deletion of your personal information
withdraw consent for certain processing activities
To make a request, please contact us.
Deleting Your Account
You may request deletion of your account and associated personal data by contacting us.
You may also delete your account within the app or by contacting hello@cheffyai.app
Some information may be retained if required:
for legal obligations
to resolve disputes
to enforce agreements
for security or operational purposes
Children's Privacy
The Service is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
If we become aware that personal information from a minor has been collected, we will take steps to delete it.
Parents or guardians who believe their child has provided personal information may contact us.
Third-Party Links
The Service may contain links to third-party websites or services.
We are not responsible for the privacy practices of those third parties. Users should review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If changes are made, the updated version will be posted within the Service or on our website with a revised effective date.
Continued use of the Service after updates constitutes acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or your personal information, you may contact us at:
hello@cheffyai.app